MAJOR RESPONSIBILITIES:
+ Manager in-charge in absence of Ticket Office Manager
+ Primary coordinator for Event Announcements
+ Primary ticket office contact for suite holders and venue sponsors
+ Responsible for setting up, distributing and coordinating suite tickets and parking passes
+ Responsible for acting as primary liaison for sponsor ticket requests
+ Responsible for tracking all trade ticket transactions
+ Primary manager for ticket office financial reports/ books
+ Responsible for the timely, accurate completion of daily and monthly ticket office Financial reports as required by the Finance Department
+ Responsible for assisting with daily ticket counts and wraps
+ Primary coordinator of scheduling PT supervisors
+ Responsible for drafting both day and event shift schedules for PT supervisors
+ Responsible for meeting with Ticket Office Manager and other Assistant T.O. Manager on an ongoing basis for approval of final schedules prior to schedule being posted
+ Responsible for managing PT supervisor schedule requests in organized manner
+ Responsible for properly programming and tracking all supervisor hours in the ADP system.
+ Responsible for maintaining and enforcing ticket office scheduling policies and practices
+ Responsible for coordinating staff placement for events
+ Responsible for assisting with all event setup with Ticketmaster as assigned by T.O. Manager
+ Assist with all training and development of PT staff
+ Assist with Ticket Office Settlements on event nights
+ Responsible for tracking all complimentary ticket as well as trouble pass distributions
+ Responsible for managing overall department operations in the absence of T.O. Manger
+ Responsible for all major on sales and event settlements in the absence of T.O. Manager or as assigned by T.O. Manager
+ Responsible for helping to promote a positive, efficient and productive overall work environment
+ Responsible for following all ticket office cash management policies
+ Responsible for proper completion of vault/ safe balance logs
+ Responsible for proper completion of cash transfer paperwork
+ Other duties as assigned by Ticket Office Manager
SUPERVISORY RESPONSIBILITIES:
Position requires ability to:
+ Recognize and solve related problems efficiently and rapidly while handling a large volume of tickets and cash.
+ Operate Ticketmaster software and a personal computer using Excel, Windows and Microsoft Office software.
+ Calculate figures and amounts such as discounts, interest, commission, properties and percentages accurately and efficiently.
+ Handle/reconcile large sums of money utilizing prescribed cash management controls.
+ Demonstrate knowledge of principles of bookkeeping, accounting and box office procedures.
+ Work in a fast-paced environment and handle heavy workload that can present stressful situations.
+ Handle multiple tasks simultaneously.
+ Follow oral and written instructions and communicate effectively with others in both oral and written form.
+ Organize and prioritize work to meet deadlines.
+ Work effectively under pressure and/or stringent schedule and produce accurate results.
+ Work independently, exercising judgment and initiative.
+ Maintain an effective working relationship with clients, employees, patrons and others encountered in the course of employment.
+ Remain flexible and adjust to situations as they occur.
+ Ability to stay current with training on new techniques and systems.
+ Must be able to work nights, weekends and holidays as necessary.
ASM participates in E-Verify.
ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRRA Federal Contractor.
Not a Contract
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