Job Description

Customer Service Coordinator

Location: Northbrook, IL

Schedule: Full-Time | 7:00 AM – 4:00 PM or 8:00 AM – 5:00 PM

Pay: $20–$22 per hour

Employment Type: Direct Hire (Temp-to-Perm option available)

Job Purpose

The Customer Service Coordinator ensures effective communication and coordination with customers within the Value Stream while meeting expectations and supporting on-time production. This hands-on role requires an individual who thrives on the production floor—organizing schedules, monitoring workflow, and facilitating collaboration between customer service, production, and logistics teams.

Key Responsibilities

• Enter and manage customer orders using the Odyssey system (industry-specific system for metalworking).
• Communicate with customers primarily via email and limited phone contact (approx. 5%).
• Support production scheduling and logistics through internal planning systems to ensure timely order fulfillment.
• Work with the Team Leader to determine production priorities based on the master production schedule and customer requirements.
• Partner with the Value Stream Facilitator to manage customer inquiries, order updates, and deliveries.
• Assist with logistical tasks such as inventory entry, kanban card updates, and labeling.
• Actively participate on the production floor to ensure processes run smoothly and customer needs are met.
• Support and contribute to Lean Manufacturing initiatives (training provided).
• Collaborate cross-functionally to identify and resolve issues affecting scheduling, quality, or delivery.
• Contribute to overall team performance and continuous improvement efforts.

Qualifications & Skills

• Must have prior customer service experience within a manufacturing environment; industrial products background strongly preferred.
• Experience supporting production scheduling or planning activities.
• Proficiency with order entry and logistics coordination; Odyssey system experience a strong plus.
• Strong organizational skills and attention to detail.
• Excellent communication and follow-up skills; ability to manage multiple priorities effectively.
• Bilingual in English and Spanish required (Spanish fluency is a major plus).
• Familiarity with Lean Manufacturing principles preferred; willingness to learn and apply Lean tools.
• Ability to travel domestically to visit customers or vendors if needed.
• Demonstrated independence, judgment, and ability to operate effectively in a fast-paced production environment.

About Trova Advisory Group

Trova Advisory Group specializes in delivering a comprehensive array of staffing solutions tailored to meet the diverse needs of businesses across various sectors. Our expertise spans clerical, administrative, financial, and professional roles, offered through flexible arrangements including temporary placements, temp-to-hire options, and direct hire services. With a keen understanding of the dynamic demands of today's workforce landscape, we pride ourselves on providing top-tier talent solutions that empower organizations to thrive and succeed in a competitive market environment.

Trova Advisory Group is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, protected veteran status, or any other legally protected characteristic or group status.

We are committed to creating a culturally diverse and inclusive workplace where individuals of all abilities are welcomed and supported. If you require a reasonable accommodation during the application or interview process, please contact us at trova@gotrova.com Include the nature of your request and your contact information, and we will be happy to assist you.

Trova Advisory Group offers a comprehensive benefits package offering Medical, and Dental benefit options to all eligible employees.

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