Job Description

The Care Promoter 1 is an unlicensed medical professional cross-trained to perform routine administrative and clinical tasks to keep the medical centers running smoothly. The duties of Care Promoter 1 vary from setting to setting, depending on the size, location and type. In addition to administrative duties, Care Promoters perform clinical duties under direct physician supervision in accordance with state medical practice acts. The Care Promoter 1 is an integral member of a Physician-lead Care Team that is focused on providing excellent and comprehensive primary care for a specific population of patients. Essential job duties include measuring and recording patient vital signs; recording patient interview and medical history; cataloging and communicating patient needs to the PCP, Clinician, Specialist and/or other clinical personnel; preparing patients for examinations and performing routine screening tests; assisting physician with exams; explaining treatment procedures and physicians' instructions to patients; observing patients and reporting any changes in patient conditions; performing non-critical medical and therapeutic procedures based on medical instructions; collecting phlebotomy and other lab specimens; performing basic waived lab tests; preparing and administering medications; changing dressings, applying bandages, removing sutures and other first aid procedures; using CPR skills when necessary, all under physician supervision; maintaining supplies, equipment, stocks and sterilizing instruments; practicing OSHA safety standards; performing accurate, legal, and ethical documentation; processing patient phone messages, returning calls and routing them to other team members; calling patients to obtain and relay pertinent information for the physician; calling in prescriptions to the pharmacy upon physician approval and authorization; providing health coaching to a defined group of patients to support healthy lifestyle choices; following up with coached patients via weekly calls; and performing other duties as assigned and modified at manager’s discretion. Knowledge, skills, and abilities required include excellent interpersonal and customer service skills, exceptional oral and written communication skills, time management and organizational skills, ability to collaborate effectively with team members, problem-solving mindset, knowledge of medical products, terminology, services, standards, policies and procedures, basic phone and computer operation skills, detail orientation, ability to maintain effective and organized systems, ability to act calmly in busy or stressful situations, proficiency in Microsoft Office Suite and other software, willingness to travel locally and/or regionally up to 10% of the time, and fluency in English. Education and experience criteria include a high school diploma or equivalent, graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training, a minimum of 1 year of work experience as a Medical Assistant, Patient Care Technician or similar, or documented clinical rotation training as a substitute, experience with geriatric patients is a plus, EMR system experience preferred, and Basic Life Support (BLS) certification required within first 90 days of employment. ChenMed is a family-owned, physician-led organization focused on transforming healthcare for seniors and improving healthcare for moderate-to-low-income populations.

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