Client Services Manager Job at Everest Funeral Concierge, Houston, TX

ZWpMNVp5L1RSMTFWSzByMzU1eGZnbWVLSUE9PQ==
  • Everest Funeral Concierge
  • Houston, TX

Job Description

Position: Manager, Client Services

Location: Houston, TX

Reports to: Vice-President, Client Services

Website: everestfuneral.com

A unique opportunity exists for an experienced operations manager to work with Everest Funeral Concierge, a funeral planning and concierge service which provides 24/7 advisors who personalize funeral plans, compare and negotiate best prices and work with insurance companies to provide money to beneficiaries in a timely manner.

The Company

In 2001, a group of funeral industry professionals led by Mark Duffey, embarked on a vision to create the first nationwide funeral planning and concierge service. Everest, the first company of its kind, set out to simplify and streamline the funeral planning process by offering comprehensive end-of-life planning services, both as an advance planning option or at the time of need.

Today, millions of people throughout the U.S., Canada, and the United Kingdom have access to Everest’s comprehensive end-of-life planning services. With a team of highly trained, knowledgeable advisors who are available 24 x 7, Everest works with its clients to help guide them through the most informed decisions about all funeral-related issues and then puts those wishes into action.

Everest works for its clients, not funeral homes. A client is never locked into a decision, and the funeral advisory services can be used internationally. As an impartial consumer advocate, Everest does not sell funeral goods or services, nor does it receive any commissions from funeral homes or other service providers in the funeral industry.

Everest is headquartered in Houston’s Galleria area with operating centers located in Tulsa, Oklahoma, Houston, Texas and Toronto, Ontario.

Key Responsibilities

Operational Management

• Ensure smooth day-to-day operations.

  • 24X7 Call Center
  • Websites
  • Data Feeds
  • MS Dynamics

• Identify areas for improvement to enhance efficiency.

• Manage resources and timelines for optimal performance.

• Monitor and report on performance, identifying areas of concern.

Sales and Marketing Support

  • Support wholesaling teams and marketing campaigns aimed at driving revenue.
  • Ensure brand consistency and communication across marketing efforts.

Customer Relationship Management

  • Build and maintain relationships with key customers and stakeholders.
  • Address client concerns to ensure high customer satisfaction.

Documentation & Reporting

  • Generate performance and customer reports for management.
  • Proactively engage with operational partners to maintain long-term relationships.

Event Planning

  • Plan, help, and execute corporate events. 
  • Assist in scheduling/coordinating Everest’s presence at conventions and large meetings.

Qualifications

  • Education: Bachelor’s degree in Business Administration, Management, or a related field 
  • Experience: Minimum of 5 years in business management, operations, or a related field.

Skills

  • Strong leadership and team management capabilities.
  • Confident communication skills. Fast results with no delays. Can quickly create documents, responses, and project plans.
  • Excellent organizational, analytical, and problem-solving skills.
  • Proficiency in Microsoft Office Suite and familiarity with CRM applications.
  • Familiarity with WordPress.
  • Ability to multitask and prioritize effectively in a fast-paced environment.

Ideal Candidate

  • A proactive individual with experience managing business operations.
  • Comfortable working with senior management and contributing to the development and execution of business strategies.
  • Able to foster relationships while improving operational processes to support company growth.

Job Tags

Price work,

Similar Jobs

The UPS Store #0691

Retail Store Manager Job at The UPS Store #0691

This position is for the retail location of The UPS Store - not the warehouse or corporate.The Retail Store Manager is responsible for the day-to-day operations of the retail location. He or she will open and close the store, manage productivity and ensure the store'... 

China Global Connections

English ESL Teacher Job at China Global Connections

We are looking for English Teachers for a Training Centerbased in Shenzhen. This is a full-time position starting as soon as possibleand hiring all year round. Job detailsTeach English as a second language (ESL) to K-12 studentsPrepare, deliver and reflect on lessons... 

Oakland Children's Fairyland

Horticulture Manager Job at Oakland Children's Fairyland

 ...that has been part of the history and fabric of the City of Oakland? If you said "yes!," come joing Children's Fairyland as our Horticulture Manager to support the Facilties team in creating and maintaining a beautiful and functional park . The Horticulture... 

Staff4Me

Low Voltage Technician Job at Staff4Me

 ...We are looking for a skilled Low Voltage Technician with experience in cooling, fishing, and terminating Ethernet cables. The ideal candidate should also have a knack for replacing Enterprise network equipment such as access points and switches. The candidate should... 

Gunning Mechanical Contractors

Sheet Metal Estimator Job at Gunning Mechanical Contractors

 ...Company Description Gunning Mechanical Contractors, based in Pittsburgh, Pennsylvania, was founded in 2005 and provides HVAC, sheet metal, piping, and maintenance/repair services to commercial and industrial businesses in Western Pennsylvania, Eastern Ohio, and Northern...