Manages the nursing and clinical support team members in multiple locations and collaborates with the directors, leaders, and administrators. Manages clinical-support decision-making, clinical workflows, and clinical staff supervision. Oversees clinical performance and quality improvement activities in the practice including development and implementation of protocols and standardization of work. Serves as a clinical resource and role model for nursing, clinical support team members, clerical staff, and the practice management team. Manages nursing staff and clinical support team members directly or indirectly. Steps into daily staffing role, as needed. Identifies and analyzes trends across services in customer satisfaction and patient experience, clinical quality outcomes, patient safety and cost; uses data systematically to develop solutions and guide change in practices. Collaborates to understand external market financial, economic, and industry data identifying market opportunities and threats. Provides leadership and actively contributes to the design and implementation of clinically and fiscally responsive program goals and objectives. Formulates recommendations for continuous improvement taking into account market demands, regulatory standards, patient safety, and changes in clinical practice. Contributes to the development of and implementation of processes to collect relevant clinical and financial indicator data which serves as a reliable proxy for clinical effectiveness, cost, and quality. Collaborates with other internal staff members to identify, reduce, and eliminate barriers within the system which may negatively impact cost and quality of services. Coordinates mandatory clinical education and plans in-services and education within the practice in collaboration with clinical services. Takes responsibility for providing a positive learning environment for staff, students, interns, and residents collaborating with academic programs, while ensuring patient safety. Minimum Qualifications: Bachelor’s Degree from an Accredited School of Nursing as an RN, 5 years Recent experience in a clinical setting, Ability to initiate, accept, and adapt to change within a healthcare setting, Ability to take initiative and function independently, as well as collaboratively, Excellent computer skills including electronic medical record (EMR), word processing (Microsoft Word), PowerPoint, and Excel, Knowledge of best clinical practices, Mature emotional intelligence, Time management skills, Project management skills, RN - Licensed Registered Nurse_PA - State of Pennsylvania. Preferred Qualifications: Master’s Degree from an Accredited School of Nursing as an RN, CACRN - Certified Ambulatory Care RN - State of Pennsylvania. Physical Demands: Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR. Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.
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