Customer Success Specialist Job at Pfeiffer Vacuum+Fab Solutions, Virginia Beach, VA

ZWpQN2JDYmFSVmRXTDBmKzdwcGZnR09QSkE9PQ==
  • Pfeiffer Vacuum+Fab Solutions
  • Virginia Beach, VA

Job Description

SUMMARY

Responsible for interfacing with customers prior to and after a sale. Develops and maintains positive customer relations and coordinates company functions to assure quality and timely delivery of services and products.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exercise of judgment, discretion, and tact in all business matters and business relationships is required. Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential. The organization promotes collaborative problem solving in both formal and informal work teams. Participation in and contribution to teamwork within the organization is required. Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.

Supervisory Responsibilities

None.

Duties

  1. Receive sales orders from customers or sales staff via phone, email, or fax.
  2. Set up, enter, and process sales orders.
  3. Process repair orders for select key accounts and execute contracts, with guidance or supervision.
  4. Quote price/delivery.
  5. Determine and keep records of sales orders, order status, ship date, availability, and back orders.
  6. Successfully meet the departmental KPIs and Quality objectives.
  7. Efficiently process requests for credit and return goods authorizations from customers.
  8. Review orders for accurate bill to/ship to, terms, delivery, correct prices, part numbers and descriptions per standard catalog listing.
  9. Communication both verbal and written in a positive and supportive manner to both external and internal customers.
  10. Log in to customer portals to acknowledge orders, submit quotes or pull POs for order placement.
  11. Verify special contract pricing is approved and loaded into system accurately.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tasks

Tasks require walking, sitting, bending, reaching, and mobility. Work requires computer skills (word processing, spreadsheet, and data-entry via ERP system), attention to detail and accuracy. Communication skills including listening and speaking are required for interaction with other employees, vendors, and customers. Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job.

POSITION REQUIREMENTS

Company Values

Pfeiffer Vacuum believes that we are all suppliers and customers of someone in our organization. Our employees must be able to demonstrate this customer-centric belief - which means that you are value-adding, reliable, performance-driven, innovative, service-minded, and agile – in all of their business activities. We expect that our company values of open mindedness, trust, communication, thinking strategically/being creative, being courageous, accountable, and humble, ethical sensitivity/compliance, resilience/facing diversity and fostering a culture of empowerment, engagement and collaboration will drive the actions of our employees.

Qualifications

Requirements include knowledge of Microsoft Office, Outlook, and Windows as well as general background working with computers and office equipment (copiers, etc.) and accurately performing data entry.

Education and/or Experience

Bachelor’s degree preferred. Not less than two years’ experience in an administrative capacity in an industrial/office work environment; Experience with Microsoft Office is required, as well as excellent verbal and written communication skills. Highly self-motivated, detail-oriented person with customer service experience. Experience in a service-related industry is preferred.

Language Skills

Essential functions require the ability to read, write and speak English.

Mathematical Skills

Basic Mathematical skills.

Reasoning Ability

Works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practices is required. Normally receives general instruction for routine work, detailed instruction on new assignments. Typically required to use spreadsheets, data base queries, presentations, and word processing applications.

Certificates, Licenses, Registrations

Valid Driver’s License

Tools and/or Equipment

This position uses a computer extensively with demonstrated abilities in the use of Microsoft products as well as other common office type equipment.

Work Environment

This position will be an in office-environment. Employees who are authorized to work from home are expected to comply with all company requirements for core work hours or in-person attendance at company meetings or events.

We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status of protected veteran, among other things or status as a qualified individual with a disability.

If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact Christina Feeney at 603-305-2629.

Job Tags

Contract work, Work from home,

Similar Jobs

Wisconsin Building Supply

CDL Driver I Job at Wisconsin Building Supply

 ...and additional building materials. The CDL Driver I delivers materials to job site, inspects...  ...and storing of materials. Typically, driving a truck with a capacity of more than three...  ...Wide Load CDL Driver Boom Crane Non-CDL Driver I Non-CDL Driver II Wisconsin... 

Wolfe House & Building Movers, LLC.

Heavy Haul Truck Driver (Superloads) Job at Wolfe House & Building Movers, LLC.

Join the Buckingham Heavy Transport team running over-dimensional...  ...States. We are looking for a driver who has a minimum of three years...  ...all aspects of prepping and hauling. This is a full-time position,...  ...maintained equipment Onsite truck shop Wolfe House &... 

General Logistics Carrier LLC

Independent Contractor/Owner Operator - Sprinter/Cargo Van Job at General Logistics Carrier LLC

 ...Hello, guys! General Logistics Carrier is seeking reliable Owner-operator truck drivers to join our team! Weve delivered a great amount of loads all over the US and looking forward to delivering many more. We don't work with rental or leased vehicles. Basic Requirements... 

AMR Janitorial Services Inc

LIMPIEZA / JANITOR EN WEST LOS ANGELES, CA Job at AMR Janitorial Services Inc

 ...Job Description Job Description Estamos Contratando URGENTE !! Muy buen trabajo de limpieza Tiempo Completo, Horas Estables, en WEST LOS ANGELES, CA. Estamos buscando A 1 J anitor para una escuela y unirse a nuestro equipo! Si vive en WEST LOS ANGELES... 

Women And Families Ascending Association

Grant Writer for a Non-Profit Job at Women And Families Ascending Association

Position Overview: We seek an experienced professional Grant Writer to join our team and help expand our services and secure retirement benefits and staff hiring funding. The ideal candidate is a passionate storyteller with a proven track record of successfully securing...