Job Description

JOB TITLE: Enterprise Systems Training Coordinator

Location: North Fort Myers, FL

Work Hours: Monday - Friday 8:00 am - 5:00 pm

Our benefits include:

• Company-wide annual incentive plan
• Medical, vision and dental insurance
• 401(k) plan with a generous 6% company match
• Company funded Pension Plan
• On-site wellness/medical facility
• Company paid Short & Long-Term Disability insurance
• Health Savings Account with an employer contribution
• Flexible Spending Accounts
• Paid time off and paid holidays
• Wellness program with financial rewards
• Tuition reimbursement
• Group life insurance
• Critical Illness and Accident Insurance

LCEC provides reliable, cost-competitive electricity to more than 245,000 customers throughout a five-county service territory located in Southwest Florida. We employ approximately 460 skilled employees and are one of more than 900 electric distribution cooperatives located throughout the United States. LCEC has been recognized locally and statewide as an industry leader and continually receives acknowledgment for the work that our employees do in the community along with other civic, environmental and professional honors.

Position Summary: The Enterprise Systems Training Coordinator is responsible for facilitating and/or coordinating regular training sessions from both internally and externally developed curriculum in support of maximizing utilization and efficiency of Flagship enterprise software solutions.

Position Responsibilities

• Collaborates with Supervisor to facilitate training initiatives to support the use of flagship enterprise applications, such as NISC iVue
• Works with Supervisor to develop annual calendar of training offerings and training plans
• Works in conjunction with Human Resources and the business to address needs related to system processes in essential functions
• Facilitates engaging and informative learning sessions to be delivered virtually and in person
• Assist in the development of courses and associated materials, such as visuals, guides and workbooks
• Researches, evaluates, reviews and proposes opportunities for self-paced learning opportunities and works to ensure alignment with facilitated learning
• Partners with stakeholders to organize training for cross-functional initiatives and projects such as implementation of new software modules and/or process changes.
• Builds strong and effective relationships with management and stakeholders in a cross-functional environment
• Understands LCEC’s enterprise flagship applications and develops understanding of end-to-end processes
• Maintains training schedules of offerings and facilitator assignments
• Maintains Learning Management System and/or knowledge management repositories

Education

• Bachelor's Degree Bachelor’s Degree Computer Information System (Required) or
• Equivalent combination training, education and work experience.

Experience

• 5+ to 7 Years combined progressive facilitation and instructional design experience (Required)
• 5+ to 7 Years combined experience related to ERP System development, consulting and or training experience (Required)
• Prior work experience in the Utilities industry (Preferred)

Knowledge, Skills, and Abilities

• Strong communication, presentation and interpersonal skills combined with the ability to clearly convey information to a variety of audiences (Required)
• Proficiency in Word, Excel, Outlook and PowerPoint (Required)
• Proficiency in virtual classroom platforms, such as Miro, Zoom or Teams (Required)
• Excellent time management and organizational skills combined with the ability to manage competing priorities (Required)
• Passion for adult education and teaching (Required)
• Ability to quickly learn software utilization (Required)
• Strong customer service orientation (Required)
• Ability to facilitate and document processes mapping (Preferred)
• Working knowledge of NISC iVUE applications (Preferred)
• Proficiency in SharePoint (or equivalent technology) (Preferred)
• Ability to develop training materials by following process documentation (Preferred)

Licenses and Certifications

• Certified Professional in Training Management (CPTM™) (Preferred)
• PROSCI Change Management Practitioner Certification (Preferred)

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