Entry-Level Remote Chat Representative – $25–$35/Hour – No Degree or Experience Needed – Overnight Work from Home Jobs
Role Overview
This is a flexible, work-from-home opportunity for night owls seeking legitimate overnight jobs that don’t require a degree or past experience. Our recruiting firm is hiring on behalf of a global digital services client in need of Overnight Remote Chat Representatives. Pay ranges from $25 to $35 per hour, and all support interactions happen through live chat and email—no phone calls involved. If you’re looking to start a remote career and prefer nighttime hours, this is a rare opening that offers great pay, full training, and zero prior experience requirements.
The Client & What You’ll Be Doing
Our client is a tech-enabled service company supporting popular ecommerce and subscription-based brands. They operate on a 24/7 global schedule and rely on night shift agents to deliver written support while most of the core team is offline. In this role, you’ll respond to customer requests through chat and email. Customers may need help with subscription adjustments, payment troubleshooting, product details, or shipment delays. You’ll use their ticketing and CRM system to navigate support tasks and keep accurate logs. All tools, systems, and documentation are provided during onboarding.
Primary Job Tasks
Answer live customer chats during overnight shifts, addressing real-time concerns like product questions, login problems, or shipping status updates.
Handle email tickets that come in overnight, often involving multi-step solutions or requests that require policy reference.
Use the internal customer relationship management (CRM) platform to locate account history and add documentation for each interaction.
Follow step-by-step troubleshooting guides and macros to deliver consistent, professional support responses across all brands.
Escalate urgent or unresolved cases to on-call senior support, tagging tickets with clear context and time stamps.
Maintain a warm, helpful tone throughout all written communication, especially when dealing with confused or frustrated users.
Monitor multiple chat sessions simultaneously (usually 2–4) while managing ticket queue backlogs efficiently.
Attend optional writing labs and brand update sessions during your shift downtime to stay sharp and informed.
Track and report recurring support issues that appear during night hours to help the product and service teams improve experiences.
Coordinate shift handoffs with the day team by leaving detailed summaries and tagging incomplete tasks.
Review the internal announcements feed at the start of each shift to ensure that your replies reflect the most current policies or changes.
Log out of all systems and mark your shift report complete at the end of each shift.
A Typical Shift Breakdown
Early in Your Shift
You’ll log into the CRM, check shift announcements, and begin by handling any flagged rollover tickets from the previous team. These may be pending customer replies or open chats from earlier time zones.
Mid-Shift Workload
Live chat traffic picks up as customers around the world reach out during their own off-hours. You’ll respond to chats and emails covering issues such as refunds, order edits, and billing questions. You'll be actively communicating with customers while tagging tickets and managing the email backlog.
Wrapping Up
In the final hour, you’ll finalize conversations, document unresolved issues, and submit a shift summary to the lead. This ensures that the next team is fully prepared to continue support where you left off.
Who We’re Looking For
No college degree or work experience required
Comfortable working independently overnight
Strong English writing skills and grammar
Typing speed of 40+ words per minute
Positive attitude and empathy in writing
Familiarity with basic internet and computer tools
Reliable internet and laptop or desktop computer
Flexible to work overnight or late-night hours (10pm–6am or similar)
Organized and detail-focused in logging and tagging conversations
Open to coaching and applying written feedback
Tips for Performing at a High Level
Writing & Typing Fluency
You’ll be typing constantly—accuracy and readability matter more than speed. Use proper sentence structure, friendly tone, and clear formatting in every message.
Learning Product Details
Every product has its own quirks. The client will provide brand guides and knowledge bases, but you’ll improve fastest by bookmarking key docs and reviewing common support requests during downtime.
Written Tone and Customer Care
At night, customers are often looking for quick resolutions or reassurance. Your words should feel thoughtful, not robotic. Personalize replies with the customer’s name and use polite closings.
Managing Live Workload
Balance is key. You’ll usually handle 3–4 chats and a few open tickets at once. Use templates when appropriate, but never at the cost of clarity. Stay focused and avoid multitasking with distractions.
Handling Remote Independence
You’ll often be one of the only reps online. It’s important to self-manage, keep a clean workspace, and avoid delay. Trust in SOPs and reach out via Slack or help channels if something urgent arises.
Growing With Feedback
Supervisors review tickets weekly and leave written feedback. This is how you’ll improve and qualify for bonuses or promotions. Take feedback seriously—it’s the fastest path to better pay.
Getting Started with the Client
Initial Application
Fill out a brief application form with resume upload and indicate your overnight shift availability. No cover letter required.
Written/Typing Skills Assessment
Complete a timed chat simulation and typing test. This evaluates clarity, tone, grammar, and composure under pressure.
Interview or Chat Simulation
Select applicants will be invited to complete a final simulation and brief written conversation with a hiring lead.
Remote Training (Paid)
Accepted applicants will complete 4 days of fully remote, paid training. You’ll learn the platform, writing tone, support workflows, and ticket handling best practices.
Trial Period With Coaching
The first 10 shifts will serve as a trial period with daily ticket reviews and coaching. Consistency and attitude are key during this stage.
Ongoing Work Assignment
After the trial period, you’ll be assigned your regular shift slot, performance targets, and access to peer review bonuses.
Workplace Environment
The client is remote-first and team-oriented, with most communication done via Slack and Notion. Overnight staff are given autonomy but are supported by leads who rotate on-call availability. The environment is structured but flexible, with clear expectations and minimal meetings. Recognition is built into the culture through monthly awards and team kudos posts. You’re trusted to do great work—and recognized when you do.
Perks and Extras
Paid onboarding and training
Shift premium for overnight hours
Flexible scheduling across global time zones
No phone calls or voice support—written only
Monthly bonuses for quality and attendance
Home office equipment stipend
Free access to writing tools and productivity subscriptions
Performance-based path to daytime scheduling and team roles
Why This Role May Be the Right Fit for You
If you’ve been searching for overnight work from home jobs that pay well, don’t require talking on the phone, and won’t demand a college degree, this is the opportunity. You’ll earn professional-level pay for entry-level written support work—all while setting your own schedule and working in peace at night. You’ll learn transferable skills in digital communication, customer care, and remote team operations without stepping into an office or needing credentials.
Applicant Questions Answered
Do I need experience in chat support or customer service?
No. This is an entry-level role. Full training is provided, and your application will be assessed based on writing skill and typing—not experience.
Are the shifts strictly overnight?
Yes. This job is for applicants seeking overnight shifts only (roughly 10pm–6am or equivalent in your time zone).
Will I be making phone calls?
No. This is a non-voice role. All communication is written through chat and email.
What locations are eligible?
You can apply from anywhere as long as your internet is reliable and your local hours match the shift requirements.
What equipment is needed?
A personal computer (Mac or Windows), Chrome browser, and high-speed internet. No headset or phone line is necessary.
Is this a freelance or full employee job?
This is a contract-based role with stable hours. Long-term hires may be offered full-time employee options after 90 days.
What kind of support will I receive?
You’ll have onboarding mentors, access to support leads, a library of internal resources, and performance reviews with guidance every week.
Next Steps to Apply
Apply now to be considered for the next onboarding wave. Submit your resume and complete the brief writing test. Our team will reach out within 2–3 business days if you’re selected. Secure your overnight shift today and start working from home on your schedule.
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