Job Description

Job Responsibilities:

1. Installation, Debugging, and Maintenance of Wireless Network Devices (BH, FWA, CPE) : Build WISP networks by deploying and debugging network equipment such as mmWave BH, FWA, CPE, antennas, and switches.
2. Network Fault Diagnosis and Troubleshooting : Quickly identify and resolve common issues such as wireless network coverage problems, link interruptions, and bandwidth bottlenecks.
3. Remote and On-Site Technical Support : Assist customers with diagnosing wireless network issues and provide either remote or on-site technical support to improve network stability and user experience.
4. Regular Inspection and Maintenance : Conduct routine inspections of equipment such as tower sites, rooftop stations, backhaul links, and coverage links to identify and prevent potential problems, ensuring stable network operations.
5. Firmware and Software Updates: Upgrade software for wireless network devices to ensure they are up to date and functioning correctly.
6. Technical Documentation : Based on deployment experience, improve maintenance manuals and optimize operational procedures (SOPs).
7. Collaboration with R&D and Optimization : Collect user feedback and assist the R&D team in optimizing the performance and functionality of wireless network products.

Job Requirements:

Educational Background :

Associate degree or above, preferably in telecommunications engineering, computer networking, or related fields.

Technical Experience:

• Familiar with wireless network protocols (802.11 Wi-Fi, PTP/PTMP)
• Solid understanding of network technologies including TCP/IP, VLAN, QoS, VPN
• Experienced in installation and maintenance of mmWave BH, wireless APs, routers, antennas, RF devices

Tools & Equipment:

• Proficient in using network testing tools (e.g., Wireshark, iPerf, UISP by UBNT)
• Strong hands-on skills with field troubleshooting experience, capable of hardware replacement, cabling, and tower work (preference for those with a valid working-at-heights certificate)
• Good communication skills, able to collaborate efficiently with clients and operations teams to resolve technical issues
• Experience with WISP network architecture, such as FWA (Fixed Wireless Access) and backhaul link planning; able to respond immediately to network outages

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