German Speaking Service Desk Agent Job at 4iG Nyrt, Countryside, IL

Zmp6NGFpYmFSbEpRSzBmNTdKbGVoR09KS2c9PQ==
  • 4iG Nyrt
  • Countryside, IL

Job Description

Rheinmetall 4iG Digital Services (R4) is a joint venture between Rheinmetall, a globally leading supplier of defence and automotive products, and 4iG, Hungary's leading IT systems integrator. R4 has been founded end of 2022 with its headquarters in Budapest and the initial mission to provide project- and operations-related IT services to Rheinmetall's local subsidiaries in Hungary and worldwide. Based on business requirements and opportunities, R4 plans to progressively expand the scope of its services for internal and external customers alike. In a nutshell, R4 is like a start-up with guaranteed success. Equipped with a hands-on mentality, it significantly benefits from the support and tremendous growth of both Rheinmetall and 4iG. The designated business and solid setup offer outstanding development potentials for R4 itself but consequently also for all employees, because there will be lots of interesting jobs in an international and dynamic work environment. In order to achieve our common goals, we count on you

  • Processing of incoming service requests and incidents based on SLA, KPI, FCR. via phone, mail, ticketing system.
  • On-call duty
  • Ticket creation, categorization, resolution, documentation.
  • Interface to system specialists & departments
  • Control, monitor and delegate tickets according to SLAs.
  • Documentation of solution descriptions and maintenance of the knowledge database
  • Ensure training for the new joiners
  • Qualified customer-oriented support for end users and assistance with questions about the use of IT applications and systems
  • Processing of major incidents and their correspondence to Mgmt/departments
  • Remote troubleshooting for end users.
What you will need for successful work
  • Completed training as an IT specialist or professional experience
  • High service and customer orientation
  • Excellent language skills in German and English language skills required
  • Good knowledge of current PC architectures, hardware and software technologies,
  • Active Directory
  • Experience with remote desktop tools
  • Quality and solution-oriented way of working
  • Capable of working in a team, strong communication skills, resilient
  • Strong service and customer orientation - ideally experience in retail
What we offer
  • Take over an important and challenging role with high visibility
  • Become part of the unique growth stories of Rheinmetall and 4iG, which offer outstanding development and career opportunities
  • Gain insight into the defence and automotive industry
  • Make use of the broad network with over 30.000 great colleagues at Rheinmetall and 4iG worldwide
  • Benefit from various professional trainings and events
  • Enjoy our international and flexible work environment with an official office in Budapest but up to 100% mobile work
What we are happy about
  • ITSM process skills
  • Experience with ServiceNow
  • ITIL certification

Job Tags

Local area, Remote job, Worldwide, Without location, Flexible hours,

Similar Jobs

LocumJobsOnline

Locum Nurse Practitioner (NP) - Orthopedic Surgery - $85 to $105 per hour in Wisconsin Job at LocumJobsOnline

LocumJobsOnline is working with CompHealth to find a qualified Orthopedic Surgery NP in Wisconsin! Pay Information $85 to $105 per hour About The Position Nurse Practitioner needed in Wisconsin for Orthopedic Surgery coverage. Must be Board Certified, have current... 

DAVITA

Registered Nurse RN - Danville Acutes Job at DAVITA

 ...a full-time Registered Nurse who is looking to give life in a hospital setting. You can make an exceptional difference in the lives of...  ...sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. Applications... 

Mary Patton Design

Interior Designer (Houston) Job at Mary Patton Design

 ...Mary Patton Design offers a joyful, approachable, and creatively exciting brand experience. We are a team of four, seeking an Interior Designer to join our studio in Houston, TX. Our goal is to embrace each clients unique creative style, crafting elegant, eclectic interiors... 

Lincoln Electric

General Production, Machine/Chemical Operators Job at Lincoln Electric

 ...countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries. Location...  ...a staple in Northeast Ohio for over 126 years! As a Machine-Chemical Operator, you will help deliver world-class products to customers... 

Med Source Consultants

Adult Psychiatrist - 3859 Job at Med Source Consultants

 ...Adult Psychiatrist 3859 Adult Psychiatrist to cover Inpatient services *Work in Westchester County *Adult Psychiatrist needed to work inpatient *See patients ages 18-65*Permanent, F/T w Benefits *There is NO CALL with this opportunity *$250K-$300K *...