Help Desk Analyst Job at Robert Half, Tucson, AZ

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  • Robert Half
  • Tucson, AZ

Job Description

Job Description

Job Description

We are looking for a dedicated Help Desk Analyst to join our team on a contract basis in Tucson, Arizona. In this role, you will provide technical support to users, troubleshoot a variety of issues, and ensure a seamless experience with IT systems. This is an exciting opportunity for someone with strong problem-solving skills and a passion for technology.

Responsibilities:
• Provide first-level support for end-user issues, including troubleshooting hardware, software, and network problems.
• Manage and resolve service desk tickets efficiently to maintain a high level of user satisfaction.
• Assist with user account management tasks, including Active Directory administration.
• Install, configure, and maintain Microsoft Windows 10 and 11 operating systems.
• Identify and escalate complex technical issues to the appropriate support teams as needed.
• Document technical solutions and create user guides to improve troubleshooting processes.
• Conduct routine system checks to ensure optimal performance and security compliance.
• Collaborate with team members to implement IT best practices and improve support processes.• Proficiency in Active Directory for user account management and troubleshooting.
• In-depth knowledge of Microsoft Windows 10 and familiarity with Windows 11.
• Strong problem-solving skills with experience in basic IT troubleshooting.
• Familiarity with service desk ticketing systems and workflows.
• Excellent communication skills to provide clear technical guidance to users.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Previous experience in a help desk or technical support role is preferred.

Job Tags

Contract work,

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