STORE SYSTEMS SUPPORT
Start Date 8/27/2025 (Equipment Pickup Day)
Training Window Dates 8/28/2025 – 9/12/2025
Training Hours 9AM-5:30PM
Department Staffing Hours 8a-12a Mon - Fri; 9a-10p Sat/Sun
Agent shifts Schedules range with start times from 8a to 330p with 1 weekend shift & 1 day off during week
Agent Shifts cont Shifts will be selected during training
Channels Supported Phone & Chat
Department hours: Monday – Friday 8am – midnight; Saturday: 9am – 10pm; and Sunday 10am – 10pm
CANDIDATES NEED TO BE LOCAL, WITHIN AN HOUR AND A HALF DRIVING DISTANCE FROM MASON LOCATION
Skills:
• Technical Aptitude Required
• Open Schedule Availability
• Previous call center experience preferred
• Previous technical / customer service experience preferred
Technical Support Coordinator - Store Systems Support REMOTE Phone Support & Troubleshooting 100% of the time. Training and Transitions are mandatory in-office activities and typically span a total of three weeks. To start working at home they must pass a quality while they are in office, so depending on those results it could be 3+ weeks. The standard timeline involves a week and a half for Training, and then participants must successfully complete Transitions, including passing a call quality assessment, before being eligible to work from home.
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