Help Desk Technician Job at Computech Corporation, Mason, OH

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  • Computech Corporation
  • Mason, OH

Job Description

Job Description

STORE SYSTEMS SUPPORT

Start Date 8/27/2025 (Equipment Pickup Day)

Training Window Dates 8/28/2025 – 9/12/2025

Training Hours 9AM-5:30PM

Department Staffing Hours 8a-12a Mon - Fri; 9a-10p Sat/Sun

Agent shifts Schedules range with start times from 8a to 330p with 1 weekend shift & 1 day off during week

Agent Shifts cont Shifts will be selected during training

Channels Supported Phone & Chat

Department hours: Monday – Friday 8am – midnight; Saturday: 9am – 10pm; and Sunday 10am – 10pm

CANDIDATES NEED TO BE LOCAL, WITHIN AN HOUR AND A HALF DRIVING DISTANCE FROM MASON LOCATION

Skills:

• Technical Aptitude Required

• Open Schedule Availability

• Previous call center experience preferred

• Previous technical / customer service experience preferred

Technical Support Coordinator - Store Systems Support REMOTE Phone Support & Troubleshooting 100% of the time. Training and Transitions are mandatory in-office activities and typically span a total of three weeks. To start working at home they must pass a quality while they are in office, so depending on those results it could be 3+ weeks. The standard timeline involves a week and a half for Training, and then participants must successfully complete Transitions, including passing a call quality assessment, before being eligible to work from home.

• Basic Technical knowledge of Microsoft Windows – able to trouble shoot application installs, windows machine system configurations (standard cpu and laptop)

• Basic Technical knowledge of PC Hardware (knowledge of CPU, monitor, basic hardware connectivity)

• Basic Hardware and software application trouble shooting skills Looking for candidates with strong empathy skills/retail background

Job Tags

Work at office, Local area, Remote work, Work from home, Shift work, Night shift, Sunday, Saturday, 1 day per week, Monday to Friday,

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