Job Description
hat you'll do in the role:
- Provide day-to-day support for employees and managers on operational HR matters by providing timely, accurate and thorough responses related to answering policy questions, assisting with offboarding, immigration questions, mobility eligibility, leave processing, employment verifications letters, etc.
- Provide high quality support to HR Business Partners on both cyclical and adhoc HR processes including talent assessments and performance evaluations, diversity efforts, promotions, and compensation, including assisting with audits.
- Manage general job change transactions.
- Partner with global and regional HR colleagues on operational HR matters to drive people initiatives.
- Project manage planned and ad-hoc activities for the HR Business Partner team as needed
- Proactively suggest process improvements to enhance efficiency; identify process issues through day-to-day transactional work and escalate to HCM Service Delivery Lead.
- Ensure that best-practices are proactively documented through job aids and training.
- Ensure that service delivery standards are consistently met or exceeded.
- Ensure requests are tracked appropriately to completion; log information into systems and update information in a timely and accurate manner for team to track service inquiries, resolutions and provide metrics to stakeholders.
What you'll bring to the role:
- Bachelor's degree required with two or more years of relevant professional experience
- Must be a team player who enjoys a high volume, fast paced and dynamic environment
- Outstanding interpersonal and customer service skills; ability to flex style based on situation and audience
- Successful candidate will have a roll-up-your-sleeves, can-do mindset
- Strong ability to multitask and maintain attention to detail while dealing with a heavy volume of workflow
- Results orientated and able to meet deadlines; knows when to escalate
- Exhibits ownership and accountability to ensure tasks are completed in a thorough and timely manner
- Effective problem-solving skills with a high degree of initiative
- Ability to handle confidential information in a professional and discreet manner
- Sound working knowledge of general Human Resources functions
- Strong Microsoft Office skills in Excel, Power Point, Word, etc. Visio a plus.
- At least 2 years' relevant experience would generally be expected to find the skills required for this role
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