Managed Service Provider Experienced Tech Support Specialists Job at NETinc, Irving, TX

ZmozMWFDYmRRRkZVS2tUMzU1ZFRnR0dJSlE9PQ==
  • NETinc
  • Irving, TX

Job Description

Job Description

Job Description

Responsibilities

  • Identify, research, and resolve technical problems.
  • Develop IT solutions based on customer requirements.
  • Respond to telephone calls, email and tickets for technical support.
  • Document, track, and monitor all problems to ensure a timely resolution.
  • Support, monitor, test, and troubleshoot hardware and software problems pertaining to the LAN.
  • Ability to troubleshoot and configure various LAN/WAN hardware, hubs, switches, routers, and servers.
  • Ability to troubleshoot and configure various applications and cloud based solutions, including email and other SaaS systems.
  • Schedule repairs for various contracts.
  • Build and install/configure servers and workstations based on company needs and requirements.
  • Provide end user support for all LAN and WAN based applications as well as remote users.
  • Assist with data recovery, using backup systems or recovery tools.
  • Perform manual/automatic backups as needed.
  • Perform and manage PC and Laptop imaging process.
  • Perform other duties or special projects as requested related to area of responsibility.
  • Assist with phone system moves, adds and changes as well as troubleshooting.
  • Ongoing proactive assessments of all LAN and WAN connectivity, hardware/software, and telephony systems we support for our customers.

Requirements

· Must have a strong work ethic, organizational skills, the desire to learn and not be afraid to ask questions.

· Ability to always maintain confidentiality.

· Ability to self-motivate along with good time management skills.

· Possess Fundamental skills working as part of a team-based organization paired with the ability to work independently.

· Exemplary Customer Service/Satisfaction skills and good communication skills

· Excellent systems administration skills, software configuration/upgrades, back up reviews and tuning

· Experience managing a Windows environment and supporting remote locations.

· Good troubleshooting and problem-solving skills.

· Demonstrated success working in a fast paced, dynamic environment.

· Requires use of good business etiquette using electronic mail and phone skills

· Requires dealing with unpleasant, angry, or discourteous people.

· Requires making decisions that affect other people, the financial resources, and/or the image and reputation of the organization.

· Requires work with external customers or the public through different media forms.

· Includes responsibility for work outcomes and results.

· Requires being able to lift at least 100lbs.

· Requires long periods of time standing, walking, sitting, crouching, and bending over.

· 5 years’ experience in Technology Support or 3 years’ experience in Technology Support for a Managed Service Provider.

Company Description

NET Inc is a growing MSP / Tech Support company, founded in 1996, dedicated to providing exceptional service and innovative technology solutions to our clients. We focus on delivering high-quality technical support and proactive management of IT infrastructure for businesses of all sizes. We are seeking a highly organized and experienced Operations Manager to oversee daily operations, improve processes, and drive the success of our support services.

Company Description

NET Inc is a growing MSP / Tech Support company, founded in 1996, dedicated to providing exceptional service and innovative technology solutions to our clients. We focus on delivering high-quality technical support and proactive management of IT infrastructure for businesses of all sizes. We are seeking a highly organized and experienced Operations Manager to oversee daily operations, improve processes, and drive the success of our support services.

Job Tags

Remote job,

Similar Jobs

Parallel Employment

Forklift Driver Job at Parallel Employment

 ...Parallel Employment is currently seeking a skilled Forklift Driver to join our dynamic team. As a Forklift Driver, you will play a crucial role in our warehouse operations, ensuring that materials are moved efficiently and safely throughout the facility. Responsibilities... 

Amplified Connections, Inc.

Entry Level Customer Service - Full Training Provided Job at Amplified Connections, Inc.

 ...achieve rapid market saturation and increase brand awareness. Now, were hiring for entry-level positions with opportunities for rapid...  ...people. Why Join Us? Entry-Level Opportunities : No prior experience is necessaryjust a strong work ethic and willingness to... 

Graphic Packaging International, Inc.

Paper Machine Continuous Improvement Engineer Job at Graphic Packaging International, Inc.

 ...MISSION / SUMMARY: The Paper Machine Continuous Improvement Engineer acts as liaison between the maintenance and operational...  ...stairs in the mill environment. At Graphic Packaging International, we produce the paper cup that held your coffee this morning,... 

MSI

Business Development Associate - Entry Level Job at MSI

 ...We are looking for an entry-level Business Development Associate to join our growing team. This is a fantastic opportunity to gain hands-on experience in business strategy, client relations, and market expansion. If you're passionate about contributing to the growth... 

Russell Tobin

Sous Chef Job at Russell Tobin

 ...Sous Chef Italian Fine Dining Location: New York, NY Salary: $90,000 Were looking for a talented and passionate Sous Chef to join a high-end Italian restaurant known for blending authentic tradition with modern innovation. This is a fantastic opportunity for...