Network Analyst at CAI in Boise, Idaho, United States Job Description Job ID Number R3689 Employment Type Full time Worksite Flexibility Remote Job Summary As the Network Analyst, you will monitor network, system, and application performance as well as perform proactive monitoring and troubleshooting of enterprise systems. Job Description We are seeking a Network Analyst to monitor network, system, and application performance as well as perform proactive monitoring and troubleshooting of enterprise systems. This position will be full-time and remote. What You'll Do + Perform proactive monitoring and troubleshooting of enterprise systems + Monitor network, system and application performance, availability and capacity + Respond to alerts and escalate issues identified through monitoring tools and tickets + Provide direct support for system issues, outages, slowdowns and interruptions + Answer overflow calls during first shift and take second and third shift phone calls and tickets for the IT Service Desk + Use software, such as Remedy or ServiceNow to report, track and resolve issues + Escalate alerts and system issues to PM Engineers, Application Engineers and Systems Engineers as needed + Thoroughly and comprehensively document procedures What You'll Need Required: + BS degree in Computer Science, Information Systems or a related subject; or equivalent real-world experience + Experience with Windows and Linux system administration + Familiarity with SolarWinds Orion or equivalent monitoring platforms + Familiarity with Cisco, CheckPoint and other enterprise network and firewall platforms + Familiarity with networking devices, protocols (TCP/IP) and corresponding access-related problems (preferred) + Familiarity with performance and availability monitoring software + Familiarity with ticketing/request management software, such as Remedy or ServiceNow + Excellent written and oral communication Physical Demands + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitors Reasonable Accommodation Statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employmen To view full details and how to apply, please login or create a Job Seeker account Idaho State Job Bank
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