Job Description

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The Surgery department has an exciting opportunity for a Nurse Navigator 1 (H) position. The incumbent is the initial point of contact for a patient entering the health system and assures timely scheduling of the first appointment, and coordination of care after completion of the first appointment and supports the patient throughout the care continuum. The Nurse Navigator 1 (H) serves as a liaison between patients, families, caregivers, and the multidisciplinary care team.  The incumbent demonstrates a commitment to quality patient care, implements creative and innovative ways to meet the diverse needs of the patients and ensures best practices.

CORE JOB FUNCTIONS                                                                                           

• Triages new patient appointments to the appropriate provider(s) and assures timely scheduling of initial appointments.

• Reviews outside medical records for appropriate scheduling.

• Assess barriers to care and refers to support services, local, and national organizations when needed.

• Educates on the treatment plan for patients based on diagnosis.

• Supports patients throughout the care continuum.

• Counsels individuals and patients on positive health practices.

• Collaborates with a multidisciplinary team of experts to outline the best treatment for patients.

• Performs holistic evaluation of specialty population, making use of enhanced proven techniques and procedures to achieve better results.

• Implements the improvement of patient care, and healthcare policies and resources.

• Mentors other healthcare professionals by functioning as a preceptor or coordinating preceptors for visiting professionals, students, new graduates, and orienteers.

• Maintains professional knowledge by affiliating with professional and technical organizations, and participating in applicable continuing education programs, conferences, seminars, and workshops.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                        

• Bachelor’s degree in relevant field

• Valid State of Florida Registered Nurse (RN) license

• Minimum 2 years of relevant work experience

DEPARTMENT ADDENDUM

Department Specific Functions

Supports clinical functions within scope of practice for all Divisions within the Department of Surgery.  Assist with all in-person, virtual and/or telephone patient-related clinical questions and concerns.  Communicates effectively with Physicians and mid-level providers to effectively address and resolve medical concerns.   Serves as a clinical resource to the surgical scheduling, patient access and other non-clinical teams within the Department of Surgery.  Tasked with building relationships with clinical and non-clinical staff in order to streamline intra and interdepartmental processes.   Serves as a point of contact for coordination of care across multiple departments, agencies and/or organizations.  Responsible for completion of medical related forms such as FMLA’s and DWC-25 forms.  Discuss clinical information with insurance companies to obtain necessary approvals for surgery/treatment.  Contact outside providers/hospitals to secure medical records.  Documents all patient related encounters appropriately in our electronic medical records.  Functions as a professional role model for behavior and makes positive impact on peer morale.  Support other departmental functions as needed. 

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The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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