Position Summary
A fast-expanding digital retail brand is actively hiring Remote Chat Support Representatives to help deliver real-time support to its global customer base. This role is fully remote, pays $25 to $35 per hour, and requires no prior experience or college degree. Applicants can start immediately after completing paid virtual training. This is a non-phone position ideal for detail-oriented individuals who want to begin a legitimate online job, work from anywhere, and build in-demand customer service skills—all from the comfort of home.
About the Role
Our client is a multi-brand e-commerce company known for delivering fast shipping and stellar customer experiences. As part of their commitment to round-the-clock service, they’re onboarding Chat Support Representatives to provide direct assistance via live chat and email. Your responsibilities will include answering questions about products, orders, returns, and general account issues. You’ll work within modern support platforms like Zendesk, Gorgias, or Intercom, with all communication conducted in writing—no voice calls required. This position offers flexible scheduling, consistent pay, and room for advancement into leadership or QA roles.
Key Responsibilities
Provide Live Chat Assistance: Manage multiple real-time customer conversations simultaneously, offering support for order tracking, refund policies, and common platform issues.
Respond to Email Inquiries: Resolve non-urgent customer concerns through email support, keeping within response time standards and company tone guidelines.
Process Order Changes and Returns: Use internal systems to initiate cancellations, returns, and exchanges, all while keeping the customer informed at every step.
Use Macros and Templates: Reference a library of approved responses and adapt them for clear, personalized communication.
Document Case Details: Record every customer interaction accurately, including issue type, outcome, and follow-up notes for team reference.
Stay Current on Product Updates: Review internal announcements and product documentation to provide timely, informed answers.
Monitor and Escalate Issues: Flag technical bugs, recurring complaints, or escalated customer concerns and hand them off to appropriate channels.
Contribute to Team Communication: Participate in team Slack discussions, knowledge sharing, and feedback loops to help improve workflows.
Meet Key Performance Indicators: Maintain standards for first-response time, chat handling time, resolution rate, and customer satisfaction scores.
Adapt to High-Volume Periods: Remain calm and effective during promotions or seasonal spikes, assisting with increased ticket flow while keeping quality high.
How Your Day Will Look
Morning (Flexible Start)
Start by checking updates in Slack and reviewing your open ticket queue. Begin answering live chat requests from early shoppers, handling product questions and login issues. Respond to overnight email tickets and coordinate solutions with teammates if needed.
Midday
This is peak support volume. You’ll manage multiple chat windows, answer questions about active promotions, and troubleshoot checkout problems. You may be pulled into quick team huddles or asked to help test a macro update during slower moments.
Afternoon to Close
You’ll begin wrapping up live chats, tagging any unresolved cases for escalation. Finalize your last few emails, update your shift notes, and post insights or ideas in the team thread for process improvement.
Required Qualifications
Must be fluent in written English and comfortable writing professionally
No degree or previous experience required—this is a fully entry-level position
Typing speed of at least 40 WPM with minimal errors
High school diploma or equivalent
Comfortable learning new software platforms quickly
Self-motivated and capable of working independently
Must have access to a stable internet connection and a laptop or desktop computer
Willingness to work a minimum of 20 hours per week (weekend availability is a bonus)
Able to handle live chat multitasking without losing clarity or tone
Detailed Skill-Building Tips for Success
Typing and Efficiency
Quick, accurate typing is critical for keeping chat queues moving. Practice your skills with tools like Keybr or 10FastFingers to hit and exceed the 40 WPM benchmark.
Learn the Brand Voice
Customers expect tone consistency. Review internal messaging guides and saved responses to learn how to communicate clearly, calmly, and on-brand—especially when customers are upset or confused.
Manage Multiple Tasks with Precision
Use browser tab organization, saved replies, and note templates to move quickly between live chat, email, and documentation tools without losing focus.
Show Empathy in Every Response
Even during a high-volume period, use empathy-driven openers like “Thanks for reaching out, I’m here to help” to build rapport. Clear, helpful responses reduce customer frustration.
Stay Current on Changes
Check daily for updates on discounts, shipping changes, or known technical issues. Fast access to accurate information makes you more effective and increases first-contact resolution rates.
Take Initiative to Grow
The client offers optional growth paths in QA review, content support, and macro building. Take notes on recurring customer questions and suggest improvements for the internal library.
Onboarding Process with the Client
1. Submit Resume and Application Form
Fill out a short application including shift availability and basic tech information. Upload a current resume showcasing your writing or online communication skills.
2. Written Assessment
You’ll be given short written prompts simulating real chat scenarios. Your responses will be scored for grammar, empathy, and clarity.
3. Typing Test
You’ll complete a typing speed and accuracy test. A minimum of 40 WPM is expected.
4. Paid Training Program
Training is delivered remotely over 4–6 business days. You’ll participate in guided ticket simulations, live sessions, and documentation practice.
5. Mentored First Shifts
Once training is complete, you’ll begin with real customers under mentor supervision. Feedback will be provided live to help you adjust quickly.
6. Official Role Assignment
After completing mentorship benchmarks, you’ll receive your shift schedule and gain full access to live chat queues and email tickets.
Company Culture
This client operates as a remote-first company with an emphasis on collaboration and growth. All team members—regardless of shift or seniority—are included in decision-making, recognition programs, and weekly updates. Managers provide consistent coaching and offer advancement opportunities based on measurable performance. The environment is positive, transparent, and results-focused, with plenty of room for feedback and innovation.
Alternative Benefits
Flexible shift options, including weekend-only or part-time
Paid onboarding and mentorship program
Monthly bonuses for top performers and team contributors
Access to premium learning platforms and certifications
Digital wellness budget
Work-from-anywhere eligibility for most time zones
Internal promotions to senior support, content, or QA roles
Peer bonus system with digital reward redemption
Why This Opportunity is Perfect for You
If you're ready to start earning from home without a degree or experience, this job gives you the tools and flexibility to succeed. You’ll join a remote team that values your voice, trains you thoroughly, and lets you grow at your own pace. With strong pay, no phone calls, and a straightforward path to advancement, this role is perfect for anyone entering the world of online customer service.
Frequently Asked Questions
Do I need a degree to qualify?
Not at all. This is a no-degree-required, no-experience-needed position. You’ll be trained from scratch.
Is this job available internationally?
Yes. As long as you have a reliable internet connection and can meet your shift obligations, you can apply from almost anywhere.
Do I have to make or receive phone calls?
No. This is a chat and email-only role—no voice communication or call handling is involved.
Can I work part-time hours?
Yes. Many agents work 20–30 hours per week. Schedules are flexible depending on client needs.
How quickly can I start?
Most applicants begin paid training within one week of acceptance. The entire process is remote.
How to Apply
Click “Apply Now” and complete your application. Submit your resume and written answers to move forward. This is a high-demand position and spots fill fast, so apply today to secure your onboarding slot.
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