Job Description

Job Description

Job Description

Description:

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and accountable—to our guests and our clients.

Summary:

The server will take orders, answer questions about the menu and food, sell the restaurants food and drinks, take payments, have great customer service skills, and assist in cleaning when needed.

Duties & Responsibilities:

• Sell and serve food and beverages safely
• Process guests bills and payments
• Impress guests with quality and timely service in a pleasant and friendly manner
• Set up tables and ensure cleanliness of linen, silverware, and glassware
• Clean tables including removal of and proper placement of soiled wares and trash
• Know the menu and be able to explain ingredients and preparation methods
• Report all tips in compliance with company policy and IRS regulations
• Prepare station prior to opening, keep station neat and clean while serving guests, and clean station at end of shift
• Any additional tasks assigned by management or supervisor

Qualifications:

• Professional and positive attitude towards guests and associates
• Be knowledgeable on hotel facility and services to assist guests
• Customer service
• Process checks and payments in compliance with policies and procedures
• Communication skills
• Work in a fast-paced environment
• Stand and walk for extended periods of time and lift up to 50 pounds
• High school education or related experience

Benefits:

• Competitive salary
• Annual review with increase potential
• 401k program with company match
• Additional benefits may be available

Arbor’s Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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