Job Description

Position: Sales Counselor (Assisted Living/Memory Care)

Pay: $60,000-$96,000 base plus Commission

Schedule: Sunday-Thursday (Days)

Who we are:

Experience the future of senior living and care as soon as you step foot into our doors. The Forum at Rancho San Antonio offers upscale resort-style living in the beautiful Cupertino area. Our team of dedicated professionals strives to improve the lives of seniors in our community on a daily basis. Our campus and surroundings reflect the love that our residents have for Northern California. Our unique combination of an all-inclusive lifestyle, exceptional hospitality, and stunning location is unmatched. Our well-traveled and outdoorsy senior community enjoys socializing over meals, exploring nearby trails, and taking in breathtaking views. We are currently seeking a talented Sales Counselor for our Assisted Living/Memory Care department in our Health Center. If you want to experience a fresh perspective on senior living and sales, join us today!

You will enjoy:

• Medical, Dental, and Vision Insurance
• Competitive Pay
• Make any day Pay Day- access your earned pay when you need it.
• Up to $40 provided on meal card for on-site market.
• AMAZING PTO plan (Vacation/Sick) that you start accruing on day one.
• Referral Bonus
• 401k with company match
• Excellent Training
• Career Advancement Opportunities
• On Site-Gym
• Bonus eligibility
• An exceptional work environment that is both engaging and fun!

Who you are:

• Preferred 2-4 years sales experience in Assisted Living and Memory Care OR in the Health Care Admission experience.
• Must demonstrate excellent verbal and written communication skills and have the ability to communicate and present in person, in writing, and on the telephone effectively with both large and small groups in English.
• Ability to perform simple arithmetic.
• Some college preferred.
• Skill in use of computer software including MS-Wordä.
• Must be able to generate a warm, friendly and caring manner on first impression.
• Must be familiar with and adhere to guidelines related to the Fair Housing Act (FHA) and the Americans with Disabilities Act (ADA) regulations in all aspects of the job including sales presentations and marketing materials.
• To achieve admissions goals, one should be comfortable with marketing presentations and have proven skills with community outreach programs.

Essential Job Duties:

• Plans, develops, and executes all aspects of The Forum at Rancho San Antonio’s Assisted Living and Memory Care unit sales.
• Manages all information relating to the prospective resident/inquiry: communication with administration, communication with direct supervision and accurate documentation of all contacts in the CRM-Salesforce.
• Works with the prospective resident, family members, and key influencers (physician, attorney, trust officer, as appropriate) to facilitate a timely and beneficial commitment to the community. This includes frequent personal contact with the prospective resident including but not limited to telephone calls, home or office visits, and tours as appropriate.
• Responsible for the professional handling of all incoming inquiries. Manages the sales process through first inquiry to receipt of deposit to move-in in relation to the representation, negotiation and promotion of the community to that individual.
• Meets all sales objectives as outlined in the marketing plan.
• Staffs the office during business hours, which may include evenings and weekends.
• Understands the admission process for Skilled Nursing and Rehabilitation and can provide back up when needed.
• Interacts with other departments, assuring that apartments are properly prepared for move-in and keeping all pertinent parties apprised of move-in dates and possible adjustments.
• Prepares and maintains accurate and timely records, analysis and studies as required including an annual marketing plan.
• Fully executes the sales, marketing and advertising objectives and strategies as outlined in the annual marketing plan.
• Keeps updated about relevant, operational, competitive, and company information, in order to respond effectively to inquiries from contacts and convey The Forum's message.
• Pre-qualifies sources of professional referrals to determine their ability to send qualified potential residents to the community. Identifies those key decision makers and communicates with those involved in making or influencing the decision about making referrals to The Forum.

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