Job Description

The Sales Operations Administrator II is responsible for providing advanced administrative and logistical support to the sales team. Coordinates with sales team members to understand customers’ unique needs and potential sales opportunities. Supports sales, management, and partners in the onboarding of new customers. Duties include managing client onboarding; coordinating internal resources to meet customer requirements; providing project management support; response to customer concerns and escalations; supporting inventory management; and other related metrics. Assists in coordinating customer meetings and facility visits and prepares presentation materials and exhibits. Trains and supports other team members on systems, processes, and procedures. 

Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. May provide training, guidance, and delegate tasks to other team members. Typically requires 4-7 years of directly related experience.

Essential functions

• Coordinates the administrative and logistical support needed in new client onboarding and ensures that customer requirements are met throughout the process
• Manages the data, resources, and required delivery times for assigned customers
• Assists with planning and procurement to meet customer requirements
• Provides project management support for: BOM management, ECO, Deviations, MCO
• Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipating our customers’ requirements and communicates efforts in a timely and effective manner
• Handles escalated customer concerns that are moderate to complex in nature
• May perform order entry and modification
• Supports inventory management 
• Manages client returns
• Maintains Backlog and Backlog review for assigned customers 
• Provides prompt communication response for both internal and customer inquiries or requests 
• Interacts with customers, sales, finance, management, and other internal personnel as needed
• Proactively builds trust in internal and external relationships. Can effectively communicate within all levels with the company, customers, and vendors
• Trains and supports other Sales Operations Team members on systems, processes, and procedures.
• Proactively assists other team members when the business requires additional resources
• Complies with all guidelines and procedures pertaining to the protection of the Company’s Information Assets, Security and Systems and that of its clients
• Adheres to the company’s quality commitment to its customers
• Performs all other duties assigned

• Prior experience in similar role (inside sales, customer service)
• Familiarity with CRM tools
• Experience with at least 1 ERP/MRP system
• At least one (1) year of SAP experience, preferred.
• Proficiency in Microsoft Office (Strong Excel skills, including pivot tables)
• Detail oriented, quick learner, good communicator, and takes instructions well
• Must be able to apply critical thinking skills when presented with a complex problem
• Ambitious, business-minded, organized, proactive individual that can operate independently
• Comfortable with technology, open to learning, capable of excelling in a fast-paced environment

Work environment

Office Environment

Travel requirements

Potential for minor travel

PM22

PI98500c8fb5dd-30070-38377796

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