Job Description

Req ID: 312665

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SCA Computer Operator I to join our team in Edmond, Oklahoma (US-OK), United States (US).

Job Summary: 

This role provides exceptional customer service and technical support for a diverse computing environment consisting of approximately Intel-based PCs and Apple workstations, as well as several custom business applications. The specialist will diagnose and resolve routine technical issues, escalating complex problems to Tier 2 support or specialized teams as needed. This position requires strong communication skills, a customer-centric approach, and the ability to work effectively in a fast-paced environment.

Job Duties:

• Provide first-level technical support via phone, in-person (walk-in), and other communication channels (e.g., email, chat). Greet customers professionally and courteously, actively listening to their issues and concerns.
• Diagnose and resolve common technical issues such as Password resets and account unlocks.
• Basic workstation remediation (e.g., restarts, software troubleshooting).
• Application installation and basic troubleshooting.
• Hardware troubleshooting and basic remediation.
• Accurately document and escalate complex or unresolved issues to Tier 2 support, the E-business team, or other appropriate teams, ensuring a seamless handoff and minimizing downtime for the end-user.
• Log and track all support requests in the CRM/ticketing system (e.g., ACD system), meticulously documenting the issue, troubleshooting steps taken, and resolution. Adhere to incident management procedures and SLAs.
• Process and fulfill standard service requests, such as software installations, account creations, and access requests.
• Provide basic support for mobile devices (e.g., setup, configuration, troubleshooting connectivity issues).
• Knowledge Management: Contribute to the knowledge base by documenting solutions to common problems and updating existing documentation as needed.
• Workstation Management: Assist with workstation patching, testing, and other desktop engineering tasks as directed.

Basic Qualifications:

• High School Diploma or equivalent 
• Minimum 2 years of experience in a help desk or customer service role providing technical support.
• Minimum 1 years of experience to include: Hardware and Application Support with ability to diagnose and resolve hardware and software issues, including application installation, troubleshooting, and access/password resets.
• Minimum 1 years of experience using a CRM/ticketing system (e.g., ACD system) to log, track, and manage incidents and service requests.
• Ability to obtain Public Trust Clearance

Preferred Qualifications:

• A+ Certification or other relevant technical certifications
• ITIL v4 Foundations or equivalent
• Technical writing experience

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $41,922 - $78,775. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at  us.nttdata.com

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .  This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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