Job Description
Description:
Onsite Requirements: Onsite 3 days per week (Tuesday,Wednesday, Thursday). This is subject to change, but it is the currentstandard.
Service Desk Specialist I
How will this role have an impact
This position is responsible for providing technical andoperational support to s Clinician Network (Providers) and s employee groups.Our clinician network includes healthcare professionals (Nurse Practitioners,Doctors, etc) who provide home healthcare services. Providers leverage our mobile application to host medicalscreenings, assign and regulate medications, and schedule and capture patientinformation during appointments. You will be the First Point of Contact for ourexternal providers and our internalemployees.
This role requires a customer-first mindset wheninteracting with all end users.
This role will report to Service Desk Supervisor
What will you do
Day to day technical and application support for externalclinician network and internal employees
Customer engagement via ticketing system, inbound andoutbound, and email channels
Resolve Apple iPad, iOS, and Signify application supportfor Clinicians.
Resolve MacOS, Windows OS devices, Dell Peripherals, andLogitech webcams for internal employees
Respond, coordinate, and monitor hardware fulfillmentrequests for laptops, tablets/ipads, and PC peripherals (Monitor, Keyboard,Mice, Webcams)
Escalate and manage tickets transferred to otherdepartments
Keep customers/end users and ticket documentation up todate
Collaborate on ad hoc projects
Ability to work occasional overtime, weekend, andholidays
We are looking for someone with:
High School Diploma or equivalent.
3 to 5 years of successful work with Service Desk orHelpDesk Support
Customer First Mindset and Collaborative
Experience supporting Apple iOS and iPad hardware, Window10/11 and hardware
Experience with web-based applications and mobile devicemanagement tools (Google Workspace, Slack, MaaS360, Workspace One)
Proven analytical and problem-solving abilities
Experience with Help Desk ticketing systems
Strong customer service skills (Written and verbal)
About Us:
is helping buildthe healthcare system we all want to experience by transforming the home intothe healthcare hub. We coordinate care holistically across individualsclinical, social, and behavioral needs so they can enjoy more healthy days athome. By building strong connections to primary care providers and communityresources, were able to close critical care and social gaps, as well as managerisk for individuals who need help the most. This leads to better outcomes anda better experience for everyone involved.
Our high-performance networks are powered by more than9,000 mobile doctors and nurses covering every county in the U.S., 3,500healthcare providers and facilities in value-based arrangements, and hundredsof community-based organizations. Signifys intelligent technology anddecision-support services enable these resources to radically simplify carecoordination for more than 1.5 million individuals each year while helpingpayers and providers more effectively implement value-based care programs.
To learn more about how were driving outcomes and makinghealthcare work better, please visit us at
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