Join to apply for the Staff Backend Engineer – Twilio Platform role at COVU Join to apply for the Staff Backend Engineer – Twilio Platform role at COVU Get AI-powered advice on this job and more exclusive features. COVU, a venture-backed technology startup, is transforming independent insurance agencies by digitizing operations and leveraging AI-driven insights. Our mission is to empower individuals to manage risks and insurance more effectively through innovative technology solutions. With deep expertise in AI, our team is building an AI-first company poised to redefine the industry. Role Overview: We’re hiring a Staff Backend Engineer with deep expertise in Twilio APIs and communications infrastructure . You’ll lead the implementation of our telephony and omnichannel messaging platform—from voice call routing and custom softphones to SMS, WhatsApp, and webchat integrations. You’ll work closely with AI engineers, product teams, and designers to create intelligent agent workflows, build streaming pipelines to services like Deepgram and OpenAI, and enable skill-based routing, transcription, analytics, and more. This role is highly technical, hands-on, and outcome-driven. You’ll architect scalable systems, implement event-driven services, and guide best practices for real-time comms infrastructure. What You’ll Do: Design and implement Twilio-powered voice and messaging services (Voice, Programmable Messaging, Conversations, etc.) Build intelligent call flows, custom routing engines, and agent-assist tools Develop APIs and backend systems that support softphones, AI routing, and real-time context sharing Integrate with third-party AI platforms (e.g., Deepgram, Whisper) via streaming and webhooks Handle communication history, transcript storage, and PII-compliant data handling Support multi-channel engagement (voice, webchat, SMS, WhatsApp) through unified APIs and event bus Ensure observability, uptime, call quality, and scaling to support 100+ concurrent agents Collaborate with frontend, AI, and product teams to co-design end-to-end agent workflows Who You Are: 8+ years of backend engineering experience, with strong system design fundamentals Deep experience with Twilio APIs , real-time communications, and telephony infrastructure Strong in TypeScript (Node.js) and Python for backend/API development Experience with event-driven architectures , pub/sub (e.g., EventBridge, Kafka), and streaming Familiar with security, compliance, and observability in real-time systems Bonus: Experience building softphones, SIP/WebRTC, or using AI/LLMs for voice/sms workflows Why Join Us: Competitive Compensation ($150,000 - $250,000) Help build the backbone of an AI-powered agent communication platform Collaborate on cutting-edge integrations with AI platforms Own mission-critical systems with real impact on customer and agent experience Application Process: Intro call with People team Technical interviews Final interview with leaders Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Engineering and Information Technology Industries Insurance Referrals increase your chances of interviewing at COVU by 2x Get notified about new Back End Developer jobs in Los Angeles, CA . Don't see a job that matches your experience? Submit your resume here! West Hollywood, CA $150,000.00-$170,000.00 1 week ago West Hollywood, CA $180,000.00-$200,000.00 1 week ago Hawthorne, CA $129,300.00-$223,600.00 6 days ago Los Angeles, CA $120,000.00-$250,000.00 2 weeks ago Los Angeles, CA $100,000.00-$150,000.00 2 years ago Los Angeles, CA $120,000.00-$150,000.00 1 month ago Internship- Software Engineering (Fall 2025) Dec 2025 New Graduate Engineer, Software (Starship) Hawthorne, CA $120,000.00-$145,000.00 1 week ago Software Engineer II - Java Back-end / ABC News Glendale, CA $114,900.00-$161,300.00 1 month ago Software Development Engineer in Test (SDET) – iOS & Android West Hollywood, CA $160,000.00-$200,000.00 2 weeks ago Glendale, CA $114,900.00-$168,700.00 1 month ago Los Angeles, CA $120,000.00-$170,000.00 2 weeks ago Hawthorne, CA $120,000.00-$145,000.00 2 weeks ago Los Angeles, CA $115,000.00-$195,000.00 1 month ago Senior Software Engineer, Cloud Infrastructure West Hollywood, CA $180,000.00-$200,000.00 1 week ago Santa Monica, CA $120,000.00-$200,000.00 1 week ago Los Angeles, CA $120,000.00-$175,000.00 2 weeks ago Internship- Software Engineering (Spring 2026) Santa Monica, CA $114,900.00-$154,100.00 1 month ago Los Angeles, CA $120,000.00-$130,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr COVU
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