Job Description
Job Description
Job Description
Position Summary: Store Managers is responsible for all aspects of the store operations. Responsibilities include team member management, ensuring customer satisfaction, inventory control, achieving sale targets, and giving oversight to the interior & exterior of the store. The Store Manager will also assist customers in the selection of paints, coatings, colors, supplies, & spray equipment.
Job Responsibilities :
- Oversee and ensure the efficiency of all daily operational procedures.
- Achieve sales targets and profit plan by controlling expenses, determining the proper amount of inventory, and growing net contribution.
- Manage store accounts, contact accounts as assigned, and put data in CRM program.
- Work with the Sales Team as a contributor to overall regional sales targets & grow market share.
- Recruit, onboard, hire, and train new staff.
- Train new team members and provide ongoing education for all team members.
- Schedule and manage team member work hours, time-off requests, and store labor hours.
- Oversee sales of paints, coating, supplies, spray equipment, and also rentals of sprayers.
- Promote a work environment that is positive, customer-service oriented, and compliant with established company policies and procedures.
- Demonstrate a strong understanding of company products and be able to educate staff about products.
- Assist customers over the phone and in the store with selections, questions and orders regarding architectural, commercial, and industrial paint products, coating materials, and spray equipment.
- Prepare orders by mixing/tinting paint to customers specifications.
- Accurately identify and match paint colors.
- Accurately process checks, cash, and credit card transactions while maintaining a balanced cash drawer & safe.
- Load and unload the delivery vehicle as needed.
- Provide a high level of customer service, ensuring that customers are satisfied with the products and services.
- Ensure that customer issues are quickly and efficiently resolved.
- Manage miscellaneous tasks around the store such as stocking, cleaning, filing, organizing, etc.
- Performing and oversite of product management, including ordering, receiving, price changes, handling damaged products, and returns.
- Give oversight to interior & exterior maintenance, cleanliness, organization, & safety of property & premises.
- Other duties as assigned by General Manager.
Knowledge, Skills & Abilities :
- Previous Retail Management or management experience a plus.
- Must be a team player and demonstrate positive teamwork skills and multitasking.
- Excellent customer service skills and reliability.
- Ability to coach, provide feedback, and resolve conflict.
- Ability to effectively communicate with customers and store team.
- Strong prioritizing, interpersonal, problem solving & planning skills.
- Enjoy working in a fast-paced environment.
- Basic computer skills and cash handling / cashiering skills.
- Ability to lift 80 pounds frequently.
- School graduation, high school diploma or comparable certification (GED), some college preferred.
- Ability to work a flexible schedule which includes Saturdays to meet business demands.
- Commitment to ethical behavior and willingness to adhere to company policies.
Expectations:
- Help achieve the company's sales target goals/budgets.
- Stay within budgets & keep operational costs low.
- Be scheduled for 47 ½ average hours per week (per quarter).
- Be prompt & available at store as scheduled.
- Be the point of contact while the store is open.
- Lead team members with a servant heart.
- Maintain a positive atmosphere within the store and team.
- Be a person of integrity, committed to serving with excellence.
- Arrive before store opening time to set up store.
- Assure the store & storage areas remain at proper temperatures for inventory storage
- Communicate clearly, professionally, and in a prompt manner (emails, texts, phone calls, meetings, etc.)
- Assist with property maintenance, cleanliness, & assigned duties.
- Adhere to the company's mission & core values.
- Support the company's vision.
Company Description
Fisher Paints is a family-owned retail paint store with 4 locations in Lancaster County, PA, offering a complete line of paint, paint supplies and sprayer equipment.
Company Description
Fisher Paints is a family-owned retail paint store with 4 locations in Lancaster County, PA, offering a complete line of paint, paint supplies and sprayer equipment.
Job Tags
Flexible hours, Saturday,