Job Description
1. Human Resources Assistance
- Recruit & select staff that meet set expectations and are suited to work in a customer-oriented environment.
- Create good working environment and develop subordinates by identifying areas that needs training and action to support it.
- Orientate and train employees and ensure everyone has a complete understanding of the company’s policies by using the operations training manual.
- Manage an efficient team of service staff by taking an active interest in their welfare and development.
- Coach, train and supervise staff to operate stations.
- Develop and motivate team members through capability development.
2. Operational Assistance
- Ensure daily opening and closing duties in the outlet are properly executed.
- Manage, direct and co-ordinate all operation-related activities in a proficient and pleasant method.
- Perform inventory checks and product ordering.
- Maintain high level of customer service as per QSC standards.
- Ensure overall store image is maintained and the brand is always well represented.
- Plan roster for operations staff.
- Monitor opening and closing duties of the outlet.
- Communicate daily and act as liaison between operations staff
and management.
- Ensure that POS system is always operational and accurate.
- Provide co-ordination and services for both kitchen and service.
- Report on time, in proper uniform and grooming.
- Maintain workplace safety and health policies and procedures.
- Provide suggestions or develop new SOP to improve operation and employee duties for the betterment of the customers.
- Execute any other duties as requested by immediate superiors.
3. Financial Assistance
- Achieve Business KPIs set by management.
- Achieve monthly sales target and report daily sales and cost of labour of the outlet to the office though the roster.
- Ensure that the outlet budget is strictly adhered to and that all costs are controlled including shop expense, cost of goods & cost of labour.
- Reduce food, beverage and stocks wastage in the outlet.
- Managing of daily sales transactions and cash float.
- Monitor handling of dining vouchers, discount, cash, petty cash and tips in the outlet. Adhere to company’s cash handling policy and guidelines.
- Manage overall manpower planning, including planning daily duty roster to ensure optimum use of manpower in the outlet.
- Verify & process daily and monthly roster for accurate payroll execution.
4. Administration Assistance
- Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations.
- Maintain an attractive and an orderly appearance in the outlet.
- Prepare the daily sales report.
- Monitor proper ordering, receiving, storage procedures are being followed.
5. Promotion Assistance
- Motivate, guide and train the staff in upselling the food and beverage items.
- Attend to guest requests and attend to guest complaints as required. Resolving this at store level though service recovery.
- Ensure that all staff are properly informed daily via ‘roll call’.
Benefits
- Staff Discount
- Medical Benefits
- Meal Benefits
- Career Progression
- Flexi Health Benefits
- Performance Incentive Bonus
#J-18808-Ljbffr PARIS BAGUETTE SINGAPORE PTE. LTD.
Job Tags
Work at office, Immediate start,