Job Description

Job Description

Job Description

About the job

We are expanding and looking for a commercially driven, confident, and proactive Head of Retail to lead the day-to-day operations at our LA location. This is not a passive role-we want someone who jump on sales leads that walk in, follow up and don't leave things for the next day. You'll manage the floor, drive sales, call customers and ensure both customers and staff are aligned toward serving our riders with professionalism, and efficiency.

If you're hesitant to pick up the phone and make a call, this role isn't the right fit. There's no cold-calling but a key part of the job is making proactive calls to customers-checking in on their bikes, updating them on service progress, and identifying opportunities to support their riding needs. Texts and emails are useful, but calls are expected and essential.

Key responsibilities Sales & Customer Experience (Primary Focus - 60%)

• Take ownership of sales goals and performance metrics

• Engage every walk-in, asking smart questions, filtering leads and guiding them based on their rider profile

• Follow through on quotes, test rides, and online inquiries

• Develop upsell opportunities by knowing our catalog and rider needs

• Respond to emails, calls, and online leads within 24 hours
  

Merchandising & Store Presentation (15%)

• Oversee product displays and visual merchandising

• Key-holder responsibilities

• Ensure apparel, bikes, and accessories are displayed logically and cleanly

• Keep shop clean, stocked, and properly merchandised at all times
  

Inventory & Vendor Coordination (15%)

• Coordinate with sales associate and supervise various inventory activities such as:

• Track and manage inventory levels using Lightspeed POS

• Purchase orders-comparing vendor pricing, promos, and shipping

• Audit shipments, flag discrepancies, and input new stock

• Maintain vendor relationships and handle rep communications with confidence
  

Team Leadership & Communication (10%)

• Ensure daily priorities are communicated and executed

• Help enforce boundaries with overly demanding customers or third parties

What Success Looks Like

• Sales floor energy is high, and conversion rates improve

• Bikes and gear are sold with confidence, not just explained

• Maintain floor organized, visually appealing, and professionally run

• Customers feel served, not indulged

• The team is aligned, and vendors know they're working with a sharp operator

Qualifications

• 2-3+ years of bike shop or high-end retail experience

• 1+ year of team or department management preferred

• Strong knowledge of bicycles (road, MTB, gravel) preferred

• Experience with POS/inventory systems (Lightspeed a plus)

• Able to hold ground with customers, vendors, and internal staff

• Clean communication, high accountability, and a proactive attitude

• Basic mechanical understanding is a plus, not required
  

Compensation & Benefits

• $42-45K salaried pay based on experience + $30-54K annual commission based on sales performance.

• On-target performers consistently earn up to $54,000/year in additional commission , bringing total annual compensation potential to $95,000+

• Commission is paid monthly and tied directly to individual and store sales performance

• Employee discounts on bikes and gear.

• Access to demo bikes and riding events.

• Growth opportunity within a fast-moving, premium cycling business.

Company Description

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.

Company Description

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.\r\n\r\nWe’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.\r\n\r\nOur Services\r\nW3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.\r\n\r\nWe specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.\r\n\r\nWe are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.\r\n\r\nOur Expertise\r\nW3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.\r\n\r\nAs a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.

Job Tags

Permanent employment, Contract work, Temporary work,

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