Rhino USA is a leading global e-commerce company specializing in Powersport Accessories for towing, hauling, overlanding, and all outdoor adventures. We are committed to delivering premium-quality products through efficient operations, strategic global logistics, and exceptional customer service. As we scale worldwide, we’re seeking an experienced leader to oversee and optimize our end-to-end operations and supply chain functions.

Position Overview

The Operations & Supply Chain Manager will be responsible for overseeing all aspects of warehouse operations, global logistics, inventory management, fulfillment, vendor relations, and cross-functional collaboration. This role ensures the seamless flow of goods from suppliers to end customers across all retail and e-commerce channels. The ideal candidate will be highly analytical, experienced in global e-commerce logistics, and excited to implement technology and AI solutions to elevate operational performance.

This position also requires a strong ability to lead, manage, and develop high-performing teams. The successful candidate will demonstrate clear communication, accountability, and mentorship in managing cross-functional warehouse, logistics, and supply chain personnel.

• Lead all warehouse activities including receiving, storage, picking, packing, shipping, and reverse logistics for our owned warehouses.
• Monitor inventory accuracy, warehouse KPIs, and ensure fulfillment SLAs are met across all channels and 3PL partners.
• Implement scalable processes and systems to ensure operational efficiency, safety, and cleanliness.
• Train and develop warehouse staff, assigning accountability for specific responsibilities and performance metrics.

• Execute supply chain strategies aligned with business objectives to enhance efficiency, reduce cost, and increase speed to customers.
• Drive long-term planning for procurement, logistics, and inventory flow across all markets.
• Conduct monthly supply chain business reviews with the VP of Operations.

• Maintain optimal inventory levels with a target of 150 days of supply on hand across all channels.
• Work with demand planning tools and Supply Chain Planner to forecast accurately and prevent stockouts or overstocking.
• Reconcile supply plans with real-time sales, marketing campaigns, and product launch calendars.
• Aid in the S&OP process with Channel leaders and Business leaders

• Oversee domestic and international logistics, including customs, freight forwarders, and 3PL providers.
• Manage relationships with shipping partners to optimize transit times and reduce freight costs.
• Ensure all shipments meet regulatory compliance requirements.

• Coordinate inventory and logistics support for e-commerce platforms (Amazon, Shopify, Walmart, TikTok Shop) and retail partners (Walmart, Costco, Lowe’s).
• Align replenishment strategies with sales goals and channel-specific requirements.

• Champion the adoption of AI and technology across the operations and supply chain functions.
• Regularly research and propose new tools to increase automation, reduce manual tasks, and improve analytics/reporting.
• Lead implementation of at least two AI-driven or technology-enhanced initiatives annually.

• Liaise with the overseas Procurement team to ensure timely production and shipping of goods.
• Negotiate logistics contracts and manage vendor performance metrics.

• Directly manage and mentor a diverse team across warehouse operations and supply chain functions.
• Promote a culture of accountability, continuous improvement, and high performance.
• Establish clear performance goals and provide ongoing feedback and professional development support.
• Ensure team alignment with company goals through consistent communication and cross-departmental coordination.

• Track, analyze, and report on key performance indicators across the supply chain and operations.
• Lead initiatives for continuous process improvement, waste reduction, and cost savings.
• Create and maintain dashboards or reports in Monday.com and relevant systems.

• Bachelor’s degree in Supply Chain Management, Operations, Logistics, or a related field (Advanced degree or certification such as CPIM or CSCP is a plus).
• 5+ years of experience in global supply chain, logistics, warehouse management, or operations within an e-commerce or retail environment.
• Demonstrated experience managing and developing cross-functional teams, with strong leadership, communication, and interpersonal skills.
• Experience managing third-party logistics (3PL) providers and global freight partners.
• Proficiency in ERP systems (e.g., Fulfil), inventory planning tools, ecommerce channel platforms (Seller Central, Retail link) and project management platforms (e.g., Monday.com).
• Strong understanding of global trade, customs, and regulatory requirements.
• Proven ability to use data to make informed decisions and drive measurable improvements.
• Entrepreneurial spirit and strong interest in powersports and/or the outdoor adventure industry.

• Fulfillment Accuracy: Maintain 99% inventory accuracy and meet order SLA by channel.
• Returns Processing: Complete all reverse logistics within 48 hours of return.
• Inventory Days on Hand: Maintain a target of 150 days across all active SKUs and sales channels.
• Freight Optimization: Year-over-year reduction in freight cost per unit shipped.
• AI/Tech Integration: Implement at least 2 new tools or automations per year.
• Team Leadership: Maintain high team engagement and performance through goal setting, development, and regular feedback.
• Cross-Departmental Success: Ensure high service levels for sales, e-commerce, and retail initiatives.

Joining Rhino USA means becoming part of a fast-paced, forward-thinking team that’s redefining excellence in the e-commerce and outdoor accessory space. We offer competitive compensation, a growth-oriented culture, and the opportunity to drive innovation in a high-impact role.