System Analyst Job at KellyMitchell Group, Minneapolis, MN

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  • KellyMitchell Group
  • Minneapolis, MN

Job Description

Job Summary:

Our client is seeking a Systems Analyst to join their team! This position is located in Minneapolis, Minnesota or Denver, Colorado.

Duties:

  • Provide expert support for Avaya services, ensuring seamless system operations and functionality
  • Address and resolve Tier 2 operational issues by managing support tickets and troubleshooting escalations
  • Leverage analytics and automation tools to streamline processes, collaborating with engineering teams to implement automated solutions
  • Conduct data analysis for number inventory using NumberPro - collecting, organizing, and cleaning up data within the Avaya environment, with a focus on addressing legacy issues
  • Develop and maintain knowledge articles and training materials tailored to Avaya processes and automation strategies
  • Foster cross-team collaboration by working alongside co-teams and engineering groups to drive operational efficiency and automation
  • Maintain a strong focus on operational excellence, continuously identifying opportunities for process improvement

Desired Skills/Experience:

  • 8+ years of hands-on experience with Avaya solutions including Avaya solution design, release management, and system optimization
  • Proficient in server configurations, particularly with VMware environments
  • Proven experience as a Technical Manager or in a similar leadership role, with a strong ability to quickly grasp complex systems and support Avaya-related operations
  • Expertise in Tier 2-3 support services, managing escalations, troubleshooting critical issues, and ensuring timely resolution
  • Strong communication and collaboration skills and able to work effectively across teams and with external partners
  • Project delivery experience is a plus including planning, executing, and supporting Avaya-related projects

Benefits:

  • Medical, Dental, & Vision Insurance Plans
  • 401K offered

$65.00 - $85.00 (est. hourly)

Job Tags

Hourly pay,

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