Job Description

Job Summary:

Our client is seeking a Systems Analyst to join their team! This position is located in Minneapolis, Minnesota or Denver, Colorado.

Duties:

• Provide expert support for Avaya services, ensuring seamless system operations and functionality
• Address and resolve Tier 2 operational issues by managing support tickets and troubleshooting escalations
• Leverage analytics and automation tools to streamline processes, collaborating with engineering teams to implement automated solutions
• Conduct data analysis for number inventory using NumberPro - collecting, organizing, and cleaning up data within the Avaya environment, with a focus on addressing legacy issues
• Develop and maintain knowledge articles and training materials tailored to Avaya processes and automation strategies
• Foster cross-team collaboration by working alongside co-teams and engineering groups to drive operational efficiency and automation
• Maintain a strong focus on operational excellence, continuously identifying opportunities for process improvement

Desired Skills/Experience:

• 8+ years of hands-on experience with Avaya solutions including Avaya solution design, release management, and system optimization
• Proficient in server configurations, particularly with VMware environments
• Proven experience as a Technical Manager or in a similar leadership role, with a strong ability to quickly grasp complex systems and support Avaya-related operations
• Expertise in Tier 2-3 support services, managing escalations, troubleshooting critical issues, and ensuring timely resolution
• Strong communication and collaboration skills and able to work effectively across teams and with external partners
• Project delivery experience is a plus including planning, executing, and supporting Avaya-related projects

Benefits:

• Medical, Dental, & Vision Insurance Plans
• 401K offered

$65.00 - $85.00 (est. hourly)

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