Job Description

About this Position:

Job Title: System Support Specialist - SSS

Responsibilities/Duties:

• This position provides troubleshooting assistance and problem resolution for computer systems in a variety of environments. Such assistance and resolution are provided for personal computers, servers and Local Area Networks (LANs). The SSS provides support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for PCs linked to networks, printers, and other computer peripherals.
• The SSS performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.
• Job duties require the SSS to install and test personal computers, printers, and other peripherals, configure operating system, and other application software programs.
• In this position, the incumbent troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
• The SSS will also provide help desk functions via email, phone, or in person.

Qualifications :

• Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users.
• Certain applications may require certification by the software provider.
• Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred.
• Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
• Prior experience in automated litigation support preferred.
• Experience with automation environments extremely helpful; should be an expert user of the government’s word processing, spreadsheet, and email systems.
• Excellent oral and written communications skills required.
• Pleasant telephone manner important.
• Undergraduate degree valued.

Note: For H-1B and OPT cases, we are seeking candidates from recognised organizations.

"No phone calls please."

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