Customer Experience Apple Support Specialist Job at PrideStaff, Dallas, TX

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  • PrideStaff
  • Dallas, TX

Job Description

Job Description

Job Description

Customer Experience Apple Support Specialist

Location:  Addison, TX 
Pay Rate: 18/hr
Schedule: 8AM - 5PM | Monday - Friday
Type: 100% on-site

RESPONSIBILITIES

Customer Experience Specialist - 
  • Post sale service: receive customer inquiries by phone, email, chat
  • Troubleshooting and technical support for Apple products (experience with Apple Tech Support extremely helpful)
  • Work through Care Program: Warranty Claims process for Apple as needed
  • Navigate 'Buy Back' program as needed with customer 
  • Escalation Management
  • Builds rapport and trust throughout the experience. 
  • Collaboration with other service teams to fully delivery on customer experience expectations
  • Track and review customer experience trends in reporting to make recommendations to operational procedures and experience offering. 

REQUIREMENTS

  • Experience and tech savvy with Apple products
  • Customer Service Experience
  • Strong communication skills
  • Critical thinking and detail oriented

 

PrideStaff (North Dallas location) is a locally-owned staffing & placement firm with a strong reputation as a fun-loving, quality-focused service provider. Our employees enjoy the following:

  • A professional, supportive team environment

  • Representation to North Dallas’ top employers

  • Full medical benefits package

  • Dedicated consultants that provide industry insights & resources to ensure continued career development

These are some of the many reasons we were recently recognized as one of Dallas’ Best Places to Work!

Company Description

PrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance!

Our Mission: Consistently provide client experiences focused on what they value most.

Company Description

PrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance! \r\n\r\nOur Mission: Consistently provide client experiences focused on what they value most.

Job Tags

Monday to Friday,

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