Job Title: Marketing Operations Manager
Reports to: VP of Marketing
Organization: Marketing
Why Case Status:
Case Status recently ranked 430 on the INC 5000 fastest growing companies and received our Certification from Great Places to Work for 24/25. We are a venture-backed tech startup based out of beautiful Charleston, SC. With a total market opportunity of almost $9B, we’ve been making big waves in the legal industry by enabling our customers to provide their clients with real-time case status communications, proprietary progress tracking, smart scheduling, custom legal NPS system, and more. We are completely transforming how law firms interact with their clients through cutting-edge software, AI technology, innovative solutions and a bunch of really “rad” people.
What do we mean by “rad”? You must not be from the 80s! Here’s what it means to be RAD at Case Status:
Radically Disruptive - We make a point to go above and beyond in everything we do. Through creativity, diligence, and clear expectations, we proactively challenge the status quo, embrace failure, and adapt when necessary for the greater good of the mission.
Actively Curious - Making an impact on our customers and their clients matters deeply to us. We value humility and solve for others first. When we are faced with challenges, we desire to delight our customers at every chance. We are curious in our approach, humble in our execution, and confident in our vision.
Dedicated to our Team - Being fully committed means being dependable, taking responsibility for challenges, sharing accolades widely, and checking our egos at the door. We value a strong culture and contribute to its success by taking care of each other; growing professionally, and celebrating our accomplishments.
We’re not just on a mission to transform the legal industry (or bring the word “rad” back to the mainstream, that’s just a bonus). We’re on a mission to help every legal firm profoundly improve their client experience. We want to help every client have a 5-star experience with their attorney. Because every customer is important to us, and so every client matters.
Learn more about what it means to be RAD:
Job Overview:
The Marketing Operations Manager will be responsible for overseeing the intricate marketing operations process, including technology and business processes, to allow Case Status to execute at the highest level. This role will optimize our marketing processes and CRM to enhance campaign execution and team member coordination. The ideal candidate will have experience in cross-functional team collaboration and driving a comprehensive full-funnel tech stack that allows for automation, efficiency, and transparency. This role will not only be a supporting role in achieving the marketing strategic and tactical goals but will also be expected to be innovative in the go-to-market motion.
Key Responsibilities:
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Case Status is based in Daniel Island, Charleston, SC. The candidate must be in-office 3 days per week at minimum. This is a hybrid role, although the expectation is that the candidate will be in the office more often until the ramp period is over and has demonstrated proficiency in the role.
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