Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. Join our dynamic and fast-paced team supporting the C360 application — a critical enabler for customer demographic data used across American Express to enable top programs in the company. As a Senior Agile Champion, you’ll play a pivotal role in guiding high-performing teams in a scaled agile environment, ensuring delivery excellence, compliance adherence, and innovation across customer-centered journeys. How You’ll Make an Impact Lead Agile delivery for teams supporting the C360 application — a system of record for demographic data used across the company. Champion collaboration across multiple lines of business and delivery trains to drive forward compliance-critical initiatives. Build trust quickly with your team and partners by demonstrating strong leadership, emotional intelligence, and goal-oriented action. Navigate the complexity of cross-train support by instilling transparency, accountability, and focused execution. Champion continuous improvement not only within your teams but across the entire Agile Release Train. Proactively identify and remove impediments that could delay value delivery or compliance landmarks. Challenge the status quo with confidence — bring bold, thoughtful perspectives that improve how we operate and deliver. Adapt rapidly to shifting priorities and compliance requirements while maintaining a calm, focused leadership presence. Ensure that teams are delivering the right solutions the right way — even under pressure — with a strong focus on quality and organizational standards. Minimum Qualifications 5+ years of experience as an Agile Champion or Agile delivery lead in a scaled Agile environment (SAFe or similar). Demonstrated ability to lead high-performing Agile teams and deliver sophisticated initiatives on time. Deep understanding of Agile principles, ceremonies, and frameworks, including servant leadership and empirical process control. Experience supporting enterprise platforms, ideally in customer data, CRM, or compliance-regulated systems. Strong facilitation and collaboration skills across technical and business partners. Excellent problem-solving, organizational, and communication skills with high attention to detail. Proven ability to manage team dynamics and foster psychological safety. Preferred Qualifications Experience working within or supporting a large Agile Release Train. Exposure to organizational customer data systems or C360 platforms. SAFe certification (e.g., SAFe Scrum Master, SAFe Advanced Scrum Master). Prior experience in a regulated or compliance-heavy environment. Familiarity with Agile tooling such as Jira, Rally, or Azure DevOps. Background in mentoring teams on Agile standard methodologies and driving adoption. Comfortable navigating matrixed organizations and influencing without authority. American Express

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